Frequently Asked Questions

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Whether you’re unsure of something or need immediate support, you can view our frequently asked questions below relating to hire, accounts, sales, parts, service, compaction or site dumpers for further information.

Hire

As Australia’s largest roller hire specialist, we know rollers better than anyone in the country. We also have a huge range of world-class dumpers in stock. This means that we can deliver the most in-depth, targeted advice and the support you need to get your compaction job done right. With more than 1000 rollers and dumpers in our hire feet, we’ve got the perfect piece of equipment for your project. Book here or give us a call on 1300 166 166

For us to get a good understanding of your requirements, it’s best to give us a call on 1300 166 166 and let us know what you’re after. Alternatively, you can click on the “request quote” button Here and submit an online enquiry.

Under WHS/OHS laws, the Person Conducting the Business or Undertaking (PCBU), usually the employer, must ensure anyone operating earthmoving equipment, and similar mobile plant, is competent to operate the equipment, has been trained in the operation of the specific machine, is provided with instructions, operator’s manual, safe work method statement and a hazard identification and risk assessment report.

Under the National Training Packages, there are Units of Competency for the operation of rollers and excavators and other earthmoving equipment:

RIIMPO317F Conduct Roller Operations

RIIMPO320F – Conduct civil construction excavator operations 

Completion of training in a unit of competency is one way of demonstrating to an employer a worker is competent to operate the equipment.

If the worker has not been regularly operating the earthmoving equipment – rollers, excavators etc – and training was undertaken more than two years before, an employer should also consider requiring the worker to demonstrate they are currently competent to operate the equipment.

If a worker has experience operating earthmoving equipment, but has not done the relevant Unit of Competency, the employer should also consider assessing the competency of the worker before they start. This can be done through a Verification of Competency, which may be done by the employer or by a training provider.

The employer is then responsible for ensuring the worker is made familiar with the specific details of the make and model they are using, and trained in the SWMS, HIRAC and the Operator’s Manual.
All this information must be documented and records maintained showing the worker is competent to operate the specific machine.

The same WHS/OHS laws apply to owner-operators and self-employed contractors. You will need to be able to demonstrate you are competent to operate the earthmoving equipment.

There are a number of different things to consider including the material to be compacted, size of the project, time available for completion and job access, just to name just a few. Check out our hire products, or give us a call on 1300 166 166 and chat to our experts.

There are a few ways to make a booking. If you are an account customer, and have registered for online access, you can simply request a booking through our online portal. Alternatively, you can send us an email or give us a call on 1300 166 166 and talk to one of our experts.

Our highly trained staff and service teams provide after hours support all across Australia. Simply give us a call on 1300 166 166 for any after hours assistance.

If you are new to Conplant, and have not set up commercial trading terms, you will need to pay a deposit when you book your equipment. The deposit is equivalent to 1 day hire. In addition to the deposit, the full hire rate, all transport costs, and insurance must be paid prior to the equipment leaving our yard.

The daily hire rate is all inclusive for the piece(s) of equipment on hire. The daily rate allows for 8 hours of use within a 24-hour period. Please note: The day rate excludes GST, damage waiver and transportation costs.

Your privacy and the security of the information you provide is extremely important to us. Check out our privacy policy for full details.

As part of our policy, we believe you should only pay for equipment on a public holiday if you use it.

As soon as you’re finished with the equipment, or know that you’ll be finished, give us a call on 1300 166 166 and off hire your equipment to avoid any additional charges.

Yes, we have a number of transport options including large floats or smaller tilt trays for those harder to get to locations.

Yes, for your protection we ask that your transport provider complies with the Chain of Responsibility (CoR) obligations and NHVR laws and policies relevant to each state. We will provide a transport engagement order at the time of collection providing all weights and dimensions of the equipment has been collected. Click here for more information on CoR.

Yes, we encourage you to play your role in ensuring the risk of soil contamination remains low, in addition to eliminating the risks of debris falling off the roller during transport. If there is an excessive amount of dirt build up on your equipment we will charge a one off cleaning fee based on the amount of time taken to clean the equipment. If in doubt, simply send an image of your equipment to your local depot prior to collection.

You are not required to top your fuel up prior to the equipment being collected or returned if you do not have access to a refilling station. However, be mindful that, like all hire related industries, a top up fee will be incurred. Our current rate is $2.95/ L + GST (subject to change). This covers the cost of fuel, safe storage and the labour required to refuel the equipment.

We know that sometimes things don’t go as planned. If you notice your equipment starts to make strange sounds, shut it down and report it. If it suddenly stops operating, give us a call on 1300 166 166 and one of our experts will help get you going again.

Punctures are the hirees responsibility. If you don’t know a local puncture repair company, give us a call on 1300 166 166 and we’ll organise to have your puncture repaired at your cost.

As part of our 75-point pre-hire inspection check, we ensure each piece of equipment is fully fueled before it goes back out to work.

All of our tandem rollers are set up to ensure maximum efficiency and will be delivered with a working sprinkler system.

All water tanks will be filled as part of our 75-point pre-hire inspection prior to hire.

Most of our compaction rollers do have a vibration setting. There are, however, a couple of different types of rollers that do not vibrate. If you are worried about your surroundings, read about the functions of our multi tyre roller and static rollers.

As there are often controls and switches that need to be set correctly, it is always best to read the operation manual prior to use. Our trained delivery staff will give you pointers when the equipment is delivered, however, for your safety, and to get the best out of your compaction roller, if you are having any difficulties give our experts a call on 1300 166 166.

Please call your local branch on 1300 166 166 and ask to be put through to your local Customer Service Manager for wet hire needs.

Other than rollers, we hire wheeled site dumpers. Get in touch or give us a call on 1300 166 166 and request a price! 

Generally speaking, multi-tyre rollers do not vibrate. However, here at Conplant we have a roller for everybody. Call now and ask about our specialty vibrating multi-tyre rollers, or check out this guide for information.

ROPS2 is a Roll Over Preventative System with a 2-stage warning and function management system that warns the operator of a roller when a potentially dangerous angle is detected. Download the brochure HERE or give us a call on 1300 166 166 to learn more.

IICAS is a collision avoidance system designed to ensure collisions in working environments are reduced or avoided altogether. This revolutionary safety system is available across a wide range of articulated and rigid-frame machines to hire or purchase. Click here or give us a call on 1300 166 166 to learn how to include IICAS in your next order.

We accept Cash, Payment via Credit Card (Visa, MasterCard) both in store and over the phone, or direct deposit transfer. We offer 30-day commercial credit accounts to approved clients. Your company invoices and many other practical account functions are accessible through our easy online portal. Simply download an online credit application, email it to our accounts department and we’ll be in touch.

Accounts

We offer 30-day commercial credit accounts to approved clients. As an added benefit your company invoices and many other practical account functions are accessible through our easy online portal. Simply download an online credit application, email it to our accounts department and we’ll be in touch.

If you have an account, and have registered for access to our online portal, you can login and directly download an invoice yourself. If you don’t have an account, please call 1300 166 166 and request a copy or get in touch.

We accept Cash, Payment via Credit Card (Visa, MasterCard) both in store and over the phone, or direct deposit transfer. We offer 30-day commercial credit accounts to approved clients. Your company invoices and many other practical account functions are accessible through our easy online portal. Simply download an online credit application here, email it to our accounts department and we’ll be in touch.

Unsure about an invoice? Please call 1300 166 166 and talk to one of our friendly staff or send us an online query.

Sales

This may be possible depending on what machine you are hiring. However, generally we have a list of hire fleet machines that are available for sale. This changes regularly so it would be best to speak to your sales representative for an updated list or simply call us on 1300 166 166 for more information.

We pride ourselves on being one of Australia’s leading compaction equipment distributors. That’s why we make it our mission to exclusively provide industry-leading brands such as Wacker Neuson to our customers. All European-made, we sell a comprehensive range of Wacker Neuson’s heavy compaction rollers, light compaction equipment, excavators, wheel loaders, dumpers, telehandlers and general equipment in Sydney, Brisbane, Perth and other areas throughout New South Wales, Queensland and Western Australia. Give us a call today on 1300 166 166.

We can provide traditional solutions for funding equipment. Through the support of our trusted partner, we have the ability to review your financial situation and link this to your business and personal goals to ensure we find the right solution for your situation. Click here for more information on our financing options. 

For us to get a good understanding of your requirements, it’s best to give us a call on 1300 166 166 or submit an online enquiry and let us know what you’re after.

This is dependent on the type of machine you have purchased and can vary from 12 months to 5 years. Warranty details for each model will be supplied to you when you receive your equipment quotation. All warranties are factory backed and can give you peace of mind when looking to make a purchasing decision when buying plant. For rollers 1.5-30t there are also options for extended warranties at an additional cost.

We’ve got a multi-million dollar parts inventory throughout Australia – everything from oils to new engines and accessories like UHF radios – so chances are we’ll either have it in stock or we’ll get it in fast. Customers can use our online service to browse and order parts instantly. Simply get in touch with our team to set up an account.

We accept Cash, Payment via Credit Card (Visa, Master Card) both in store and over the phone, or direct deposit transfer. We can also provide traditional solutions for funding equipment. For more information, get in touch here or give us a call today on 1300 166 166.

The main region that Wacker Neuson equipment is manufactured in is Germany & Austria with some facilities also in the U.S.

Parts

We will happily ship your order to any country in the world. Get in touch or give us a call and one of our experienced parts team members will provide you with a quote.

Shipping costs are calculated based on weight, dimensions and destination. If you have an order in mind, get in touch or give us a call on 1300 166 166 and we will provide you with a quote for either express or regular delivery service.

We use a number of different suppliers who all have tracking capabilities online or via the phone. When your order is shipped we will provide you with all the details you need to track your order.

It will certainly help speed up the process, however, we understand that there are a number of reasons why you may not have the part or serial number you need. Get in touch or give us a call on 1300 166 166 and one of our experienced parts team members will sort it for you.

In stock parts returned in their original, unopened, sealed package, and in new, saleable condition can be returned within 90 days of date of purchase. All returns are subject to a minimum 10% restocking fee.

Non-stock parts that had to be specially ordered require return authorisation from a Conplant team member and can be returned within 90 days of date of purchase. They must be in their original, unopened, sealed package, and in new, saleable condition. All returns are subject to a minimum 20% restocking fee, plus return freight charges.

A non-stock part is a special order or a product that we have sourced from one of our many different suppliers on your behalf.

We understand that from time-to-time parts ordered are not the exact match for the original part removed from your equipment. If this is the case please give one of our parts experts a call on 1300 166 166.

When we’re talking filters, the micron rating refers to the distance between pieces of filter media. This determines the size of particles that the filter will allow to pass through. For example, a 30 micron rated filter will allow larger particles to pass through than a 3 micron rated filter.

Simply get in touch or give us a call on 1300 166 166 and let us know what you need. It’s that easy!

Service

There’s an army of experienced, knowledgeable Conplant technicians all around Australia, ready to help you with all your servicing needs. We will help with phone support, rapid response field service, mechanical repairs, or a major overhaul. Get in touch or give us a call on 1300 166 166 and let us know what servicing you require.

There’s an army of experienced, knowledgeable Conplant technicians all around Australia, ready to help you with all your servicing needs. We will help with phone support, rapid response field service, mechanical repairs or a major overhaul. Get in touch or give us a call on 1300 166 166 or and let us know what you need.

Our service team has received the best technical service training, direct from Deutz in Australia and Germany, including comprehensive training on their Tier 4 Final Engine technology. From their small single cylinder air cooled engines to the giant water-cooled emission free engines, we’re ready to service all your Deutz needs. Get in touch or give us a call on 1300 166 166 and let us know what you need.

We don’t just offer onsite servicing and repairs, we specialise in it! We will help with rapid response field service, mechanical repairs, breakdowns, training, major overhauls and more right across Australia. Get in touch or give us a call on 1300 166 166 and let us know what you need.

Compaction

Amplitude is the distance between the up and down or top and bottom position of the drum per hit. Higher amplitudes are recommended for the compaction of non-cohesive material, whereas lower amplitudes are suggested for the compaction of semi-cohesive and cohesive materials. For example, for the compaction of soil an amplitude range between 2.5 (rockfill) and 0.8 (clay) mm is recommended, and for asphalt compaction it is suggested the amplitude be between 0.25- 0.8 mm.

Frequency is the parameter which describes the numbers of hits of the drum onto the surface of the material being compacted per second. The optimal frequency is different for each material. For soil the compaction frequency is a range between 20 Hertz (rockfill) and 45 Hertz (clay). For asphalt compaction it is 35- 55 Hertz.

Tandem rollers, also known as a double drum roller, have two smooth steel drums. One smooth drum on the front of the roller and another one on the rear. The steel wheels on the tandem rollers provide the smoothest finish of all compaction equipment and, when operated in the vibratory mode, also provide substantial compactive effort.

Smooth drum rollers are predominately used on coarse aggregate, granular, non-cohesive and semi-cohesive material used in earthworks and road construction/rehabilitation.

Padfoot rollers are predominately used on cohesive and semi-cohesive materials used in earthworks and road construction/rehabilitation. Some of the more compact models are equipped with levelling blades.

Combination rollers have a combination of a single vibrating smooth drum on the front of the machine and tyres, in pneumatic tyre configuration, on the rear. As a result, combination rollers deliver the benefits of both a smooth drum and a pneumatic-tyred roller in one efficient machine. They are primarily used on road maintenance and patching applications.

A multi-tyre roller is a type of compaction roller that uses air filled tyres to compact the underlying area. Multi-tyre rollers, also known as pneumatic tyre rollers (PTR), use a set of smooth tyres (without tread) on both the front and the rear axles. The tyres on the front axle are arranged offset to the rear, to eliminate gaps between tyres to give complete and uniform compaction coverage over the compactive rolling width. The rubber tyres of the multi-tyre roller conform to the surface being compacted, eliminating the voids of air and space, making the compacted surface denser.

Trench rollers are remote controlled and are usually used in a trench compaction environment. They can also be used for general small scale cohesive/semi-cohesive compaction.

Site Dumpers

We offer the ultra-reliable Wacker Neuson range of wheeled dumpers. These brand-new German-Engineered dumpers are packed with features such as full Hydrostatic 4WD for excellent traction and climbing ability, forward direction travel camera for extra visibility, swivel tip skip to unload material to the font or either side, intuitive driver controls for safety and ease of operation, all designed to help you make light work of your next project.

These units also offer high ground clearance to prevent hitting piles of dirt or rocks and genuine 6 and 9 tonne payload with speeds up to 25km/hr for increased efficiency.

We offer units with genuine 6,000kg and 9,000kg payloads.

Payload refers to all the cargo weight that you can safely add in addition to the dumpers empty weight.

We offer units with a range of heaped capacities between 3,200L and 4,400L.

Need further assistance?

Reach out to your local Conplant expert today.